WELLINGTON BOWL GUIDELINES

Here at the Wellington Bowl, we want your experience to have as much fun as possible while you are here with us, but safety is always extremely important to us too, so please read our guidelines carefully.

The time of your booking is when you’re booked to bowl, please allow plenty of time to travel, park and check in at the centre 15 minutes before your game.

Bowling shoes MUST BE WORN AT ALL TIMES whilst on the lanes.

Please ensure that all young children are supervised at all times, and ensure that they do not run around the centre as this could cause injury. Adults in the group should also make sure children are given the following guidance:

Do not place your hand inside the ball return at any time. Wait until the ball has returned fully onto the rack, if a ball does not return fully please ask a member of our team to assist you.

There is a small step up to the bowling approach from the seating area.

Whilst you are waiting to bowl, please do not touch the balls that are on the rack as your fingers could become trapped when the ball returns.

Do not step over the black line at the start of the lane surface, our lanes are coated with a special oil varnish to protect them and the surface is really slippery.

Never go near the bowling machine at the end of the lane, if your ball gets stuck please call a member of our team.

Should you notice any slippery surface. Please inform a member of staff.

Pick up the balls carefully and hold with both hands. Children should use the lightweight balls.

Please also be aware of the following:

We accept no responsibility for any personal property that is brought to a bowling centre. Customers using their own equipment use it at their own risk.

Our bowling shoes must be worn to protect our wooden approaches.

TERMS AND CONDITIONS

1. Online booking
2. Birthday parties
3. Adult and corporate bookings
4. Bowling prices
5. Arrival times
6. Privacy policy
7. Disclaimer

1 – ONLINE BOOKINGS

Online bookings may be made up to 6 months in advance.

Full payment is required for all online bookings at the time of booking your bowling experience.

Online bookings and any subsequent payments made to Wellington Bowl are strictly non-refundable and cannot be cancelled.

If you wish to alter a booking, providing we have at least 72 hours notice we may be able to modify it, but again no refunds will be given.

Wellington Bowl reserves the right to cancel, change, amend or withdraw any offer or promotions at any time.

2 – BIRTHDAY PARTIES AT WELLINGTON BOWL

All Party Booking need to be placed by Phone at this time on 01493 845947, Party bookings may be made from 7 days up to a maximum period of 6 months in advance.

Phone bookings: To reserve your lanes please call 01493 843635. A non-refundable deposit per group will be required at time of booking, it will be 50% of the total bill and must be paid at the time of booking. The remaining balance must be paid on the day of the party.

1.In the event of cancellation after paying your party balance, all monies are non-refundable but the party can be re-booked within 6 months of original date. If you wish to alter a booking, providing we have at least 72 hours notice we may be able to modify it, but again no refunds will be given.

2.Birthday parties require all to be under 16 years of age.

3.Wellington Bowl regret that they cannot accept responsibility for groups of children, therefore it is requested that two parents, guardians or responsible persons aged 18 or over are present for every group for the duration of the birthday party to ensure you have the most enjoyable experience possible.

4.All birthday packages are subject to availability.

5.Wellington Bowl draw the attention to party organisers (parents or guardians) to ensure that children are supervised in such a way as to avoid the possibility of any accident or injury from this cause or any other.

3 – ADULT AND CORPORATE BOOKINGS

Our Group packages available for adults. Include the following, 2 Games of Bowling, A Selected Meal and Drink.

This package is not available at this time, you need to call us to arrange.

Phone bookings: To reserve your lanes please call 01493 843635. A non-refundable deposit per group will be required at time of booking, it will be 50% of the total bill and must be paid at the time of booking. The remaining balance must be paid on the day of the party.

4 – BOWLING PRICES

Our bowling prices are inclusive of VAT at the current rate. The price includes shoe hire. Any drinks, snacks and meals are not included unless otherwise specified.

Student’s prices for under 21s with valid Student Photo ID

We review our prices from time to time. If you make a booking in advance the price paid will remain the same and will neither increase nor decrease.

5 – ARRIVAL TIMES

We recommend arriving at the centre 15 minutes before your start time. This allows for the collection of your bowling shoes and preparing for bowling.

Please have your booking confirmation ready when arriving at reception. Late arrivals may not be able to bowl and could lose the amount paid.

6 – PRIVACY POLICY

Please make sure you have read our terms and conditions before proceeding with your booking.

Your privacy is of the highest concern to us, and we promise never to pass on your personal details to third parties.

When you make contact with Wellington Bowl via our website, we may collect certain information submitted by yourself (your name, email address, telephone number and details of your enquiry). All such information is held locally and on our secure server in order-

• . To respond to an enquiry made by you
• . To improve your online experience and to personalise your
• visits by storing information about your preferences.
• . To process your online bowling bookings and any other
• transactions you make via our website.

We use cookies on our website purely to monitor how many visitors we are receiving and to analyse what type of device, browser and opening system they are using.

Cookies: A cookie is a simple text file that is stored on your computer or mobile device by a websites server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preferences or what’s in your shopping basket.

If you don’t want to receive cookies, you can modify your browser so that it notifies you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set.

If you wish to restrict or block web browser cookies which are set on your device then you can do this through your browser settings: the help function within your browser should tell you how.

Alternatively, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of desktop browsers.

7 – DISCLAIMER

Whilst Wellington Bowl has taken reasonable precaution and care in compiling the site, we do not make any representations or warranties of any kind (expressly or implied) with respect to the content or operation of the site and any such representations and warranties are excluded by this notice. We do not warrant that use of the site will be interrupted or error free.

Your use of the site and the materials contained in it are done so entirely at your own risk. Wellington Bowl does not accept any liability for losses or damages, whether direct or indirect, that you may suffer as a result of your use of the site or your reliance on the content of the site including but not limited to opening times, computer service or system failure, access delays or interruption, data non- delivery or miss-delivery, computer viruses or other harmful components, breaches of security or unauthorised use of the system arising from ‘hacking’ or otherwise.

The site is made available on the basis that all liability whatsoever for any loss or damage arising out of or in connection with your use of the site, or reliance on the content of the site, is excluded by us to the fullest extent permitted by law.

Any typographical, clerical, and other or omission in any page posted on the site shall be subject to correction or deletion (as appropriate) without any liability on our part. We aim to update the site regularly and may change the content at any time. Any of the material on the site may be out of date at any given time, and we are under no obligation to update such material.

CCTV

Wellington Bowl has CCTV cameras to protect its employees and customers, their belongings and to monitor footfall levels. Images are stored securely for a maximum of 30 days, at which point they are wiped and recorded over. Anyone wishing to access images must do so via an appropriate authority, such as the Police, at which point we will download and provide relevant footage for third party use. Images will not be distributed to unauthorised persons.

Company Registered:

Family Amusements Limited, Regal House, Manwick Road, Felixstowe, Suffolk, IP11 2DQ, Company Register No: 01541147