Cancellations & Amendments
1.1 We appreciate that things don’t always go to plan, so we are happy to move your Booking to a future date up to 6 months later free of charge if you can no longer make the original date. To arrange this, you must contact us as soon as possible, but in any case at least 24 hours before your Booking start time, by speaking to a member of our team at the Wellington Bowl.
1.2 Unfortunately, Bookings cannot be cancelled or refunded, except in accordance with your legal rights, for example, if we do not provide our services to you with reasonable care and skill or otherwise in accordance with the Contract. If you experience a problem, please let us know as soon as possible by speaking to a member of our customer services team at the Centre or by using the contact details at the beginning of our Terms of Sale.
1.3 Bookings are time-specific. The start time for your Booking is as stated on your Confirmation. If you fail to arrive for your Booking or you arrive late (and you haven’t told us in advance in accordance with clause 1.1), you will forfeit any unused time and no additional time or alternative time slot will be permitted.
1.4 Any deposits taken for party packages or for two lanes or more are Non-Refundable.